Frequently Asked Questions
Everything you need to know about shopping with CHROME.
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. For domestic orders, delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
CHROME accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
How do I find my perfect size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.
Are your materials sustainably sourced?
Yes, CHROME is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with factories that ensure fair wages and safe working conditions.