Returns & Exchanges
At CHROME, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn fashion items. If your fit isn't perfect, we are committed to making the exchange or refund process as effortless as possible.
Initiate Your Request
Log into your CHROME account and navigate to your order history to select the items you wish to return and print your prepaid shipping label.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain protected during transit back to our warehouse.
Ship the Items
Drop off your package at any authorized carrier location using the provided label, or schedule a pickup through our online portal.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing